We listen to your needs, book your doctor, and go to appointments with you, then call your family afterward to tell them how it went.
We started Waypoint because we were already doing this for our own parents. One of us managed appointments and hospital visits in Vietnam, and the other checked in anxiously from a screen thousands of miles away. We built the service we wished we'd had, so other families wouldn't have to figure it out alone the way we did.
Ex-Oracle, AI Software Engineer at Redfin, based in the US. Started Waypoint after years of watching my own parents navigate care back home from thousands of miles away, and wanting a better way to actually be involved.
Background in administration and customer care, based in Vietnam. Already manages our own parents' appointments and hospital visits day to day. Waypoint grew out of doing this for our family first.
It should be a village — the coordinator in the room with you, and family who couldn't be there, still right beside you.
An example thread — the kind of updates your family gets in real time, wherever they are.
Illustrative example.
A dedicated coordinator who knows your history, not a different desk at every hospital.
A coordinator meets your family member at the hospital, interprets throughout, and sends you a plain-English summary the same day.
Ask about a visitOngoing coordination for a parent or relative in Vietnam. One accompanied visit each month, records and medications kept current, and updates sent to you wherever you are.
Ask about monthly careFor frequent appointments, surgery, or hospital stays, we build a plan around what's actually needed. Get in touch and we'll walk through it.
Get in touchA one-time $125 setup fee covers collecting records, building a medication list, and taking a full history before the first visit. We're waiving it for our first 10 clients.
Most visits cost less in total than a single appointment at an international clinic — you pay the local hospital fee ($2–16) plus our coordination fee, instead of $65–217.
We collect medical history, build a current medication list, and understand what you need — over WhatsApp, phone, or in person. This is what lets us walk into the first appointment already knowing the situation.
The right provider for what you actually need, not just the nearest one — and we handle the booking, including multi-provider days.
A coordinator meets your family member at the hospital, interprets throughout the appointment, and handles the paperwork. A plain-English summary follows the same day — to you, and to family abroad.
Most people reach out before an appointment they're dreading, not after. Either is fine.