We get foreigners and their families into the right care in Vietnam: public hospitals, independent specialists, and everything that falls between providers.
We started Waypoint because we were already doing this for our own parents. One of us managed appointments and hospital visits in Vietnam, and the other checked in anxiously from a screen thousands of miles away. We built the service we wished we'd had, so other families wouldn't have to figure it out alone the way we did.
Software engineer at Oracle, based in the US. Started Waypoint after years of watching my own parents navigate care back home from thousands of miles away, and wanting a better way to actually be involved.
Background in administration and customer care, based in Vietnam. Already manages our own parents' appointments and hospital visits day to day. Waypoint grew out of doing this for our family first.
Vietnam has excellent specialists spread across public hospitals, private clinics, and independent practices, not concentrated in any single place. We follow you across all of it, with one coordinator who knows your history the whole way through.
For one-off needs, or anything that spans more than one stop.
Booking, in-person translation, and an English summary sent within 24 hours, at the facilities that have no international patient desk of their own.
We pull your records, translate them, and get them in front of a specialist with no institutional link to the hospital that diagnosed you.
A private hospital visit, a specific pharmacy, a public hospital lab test: one coordinator managing the whole day, not three separate systems.
A dedicated coordinator who knows your family's history, not a different desk at every hospital.
Escort, translation, or second opinions, booked as you need them.
Ask about a visitA named coordinator, unlimited scheduling, insurance paperwork, and a 24/7 hotline, across every provider you use.
Ask about a retainerEverything in the individual retainer, plus a quarterly plain-English health summary sent home, with your consent.
Ask about thisHistory, current medications, and what you need, over WhatsApp, phone, or in person.
Booking, transport, translation, and sitting with you through however long it takes.
A plain-English summary within 24 hours, for you and for family back home if you'd like.
Most people reach out before an appointment they're dreading, not after. Either is fine.